Sign-in or registration is unavailable
Read the message on the account page and check Status. Registration may be closed even when the public website is available.
Use the same sign-in method and email as your existing account. If verification or recovery is needed, follow the identity provider's on-screen process. Never send a verification code or password to Support.
Work has not started
In an authorized software release, check the selected project, connection status, any paused state and outstanding review decisions. Plan concurrency limits affect how many assignments can work at once.
Avoid submitting duplicate tasks to force progress. The website's saved-brief area stores ideas; it is not a queue for a running agent engine.
A provider request fails
Check the provider account's permissions, balance and limits, plus the supported connections for your software release. A saved key and a working network connection do not establish provider authorization.
Keep keys and tokens out of screenshots and messages. Follow the Connections guide for safe next steps.
A purchase or download is missing
Check Billing for the subscription's verified state and Software access for availability. Returning from checkout does not itself grant access; confirmed payment events determine account entitlements.
No public software download is connected to this website yet. A plan feature list or marketing demo is not an installer or active software session.
Send a useful support report
Include the affected screen, time of the issue, expected result, actual result and steps to reproduce it. For a software issue, add your operating system and app version. Remove private information from screenshots.
Use the published Support contact. Status checks only the website response, not your local software or a third-party provider.